Midland Service Improvement Group (MSIG)
"improving service delivery through critical challenge and the sharing of knowledge"
Current Topics
Coarse Visual Inspection Software
Commuted Sums for Highway Maintenance
COVID 19 - Closing down construction sites?
COVID 19 Overview policies
Customer Feedback Forms
Hand Arm vibration recordings
HRA Installation & COVID 19 restrictions
ISO 44001 Collaborative Business Relationships
Reactive Maintenance Repairs
Response times for pothole enquiries
'Stick on' road studs
Surface Dressing - issues due to lockdown
Traffic management for surface dressing
Working on narrow roads
CONFIRM Strategic Asset Management Tool
Gully Emptying
PMS Specification
Road Restraint Systems
Ash Dieback
Asphalt Rejuvenators
Confirm UKPMS Software
Do we still need PMS section labels?
BIM Level 2 Asset Data
Carriageway clearance following RTC's
Contract for Pavement Surveys
Gully Emptying Costs
Coal Tar Contamination
Costs for Grass Cutting
Driven Inspections on high speed roads/dual carriageways
Heat and drought damaged roads
Colas Ralumac HT
Gaist Systems
Materials Testing
Performance Frameworks for Term Service Contracts
Competency Framework
Highway Inspector Pay Bands
Monitoring individual highways operatives' performance
Safety Inspections - Inspector Output
Highway Inspector Accreditation
Local Highways Maintenance Fund
Nuphalt Thermal Repair System Failures
Skid Resistance Policies
Highway Procedures
Maintenance Plan for Election Period
Road surfacing & Horse Safety
Identifying the Resilient Network
Managing the NSG & LSG
Moving to alternative asset management systems
Inspection Scheme Tolerances
Network Hierarchy - Green Lanes
Managing highways incidents/emergencies
NRSWA Training
Market rate supplement - Highways operatives
Review of Pothole Repair Process
Rights of Way Inspections
Materials Recovery & Recycling Facilities
Roof water drainage channels
Migrating Pavement Management Sysytems
Rural Grass Cutting
Service levels during 'adverse conditions'
Recycled Material
Signing & guarding for pothole repairs
Reviewing SCRIM policy
Slip Resistance Values for footways
SCRIM Investigatory Level Survey
Surface Dressing Costs per sq.m
Surface dressing guarantee periods
Tree Management Strategy
Vehicular Crossing/Dropped Crossing Policy
Performance Measures
Independent Drainage Engineer
GIS Based Systems
Enforcement Action
Carriageway Surface Dressing - Highway Stressed Sites
Levels of Traffic Managment Used
Amenity Maintenance - Agency Agreements

Performance Frameworks for Term Service Contracts 




Do you use a performance framework of KPI’s to manage your Highways Term Service Contract?

Does the performance framework link to any incentives or deductions?

If so what are these incentives/deductions i.e. service extensions, exclusivity, liquidated damages, service credits etc?

How are these incentives/deductions calculated?

In relation to any deductions or financial penalties, have you had to apply these yet? Have they achieved the desired affect? Did they lead to any other commercial/contractual issues? Are they easy to administer?

If you do not have any financial penalties or deductions, how do you address poor performance?

Would you be happy to share any performance documents with us? These would be treated confidentially and only used to aid our understanding of how these measures are calculated.


Telford & Wrekin is currently going through competitive dialogue to tender its Highways Service Contract for commencement on 1st April 2019. T&W would be happy to share any documents or our experience either during procurement or mobilisation or during the service period with any fellow authorities currently progressing or considering retendering their highways contract.







Dominic Proud

Service Delivery Manager – Highways, Transport & Engineering Services

Customer & Neighbourhood Services

Addenbrooke House, Ironmasters Way, Telford, TF3 4NT

Tel: 01952 384697

Email: Dominic.proud@telford.gov.uk